Returns & Exchanges
At HomeCooks, we strive for complete satisfaction with every meal; however, due to the perishable nature of our food products, returns are handled via credit or replacement rather than physical return shipping. If your order arrives damaged or incorrect, please notify us within 24 hours of delivery to initiate a resolution.
Inspect Your Delivery
Upon arrival, please check your package for any signs of damage, temperature issues, or missing items from your order list.
Document the Issue
Take clear photographs of any damaged packaging or incorrect items to help our quality control team verify the claim.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 24 hours of receipt.
Receive Credit or Replacement
Once your claim is validated, we will issue a full refund to your original payment method or ship a replacement meal free of charge.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing